Return and Refund Policy

Last updated: 08 April 2026

This Return and Refund Policy explains how returns, exchanges and refunds are handled for purchases made on urostal.net, operated by Urostal Urology Center SRL. Our aim is to provide a clear and fair process while protecting product quality and safety.

1. General conditions

Urostal is a dietary supplement, sold in capsule form, designed primarily to support prostate health and help relieve symptoms associated with prostate inflammation. Because dietary supplements are products that can directly affect health and must be stored under appropriate conditions, we apply specific rules to returns.

By placing an order on urostal.net, you agree to this Return and Refund Policy in addition to our Terms and Conditions.

2. Right to cancel your order

2.1 Cancellation before shipment

If you change your mind shortly after placing an order and before it has been shipped, you may request cancellation. Please contact us as soon as possible using the details on our Contact page, providing your order number. If the order has not yet been processed for shipment, we will cancel it and refund the full amount paid.

2.2 Cancellation after shipment

If your order has already been shipped, it cannot be cancelled. However, you may be able to return the product under the conditions described below, where applicable.

3. Return of unopened products

3.1 Eligibility for return

To protect product safety, we only accept returns of products that are:

• Unopened and unused.
• In their original, intact packaging (including protective seals, labels and leaflets).
• Accompanied by proof of purchase (order confirmation, invoice or receipt).

3.2 Return period

Unless otherwise required by applicable consumer laws in your country, you may request a return of unopened products within 14 days from the date you receive your order. After this period, we generally cannot accept returns, except in cases of defective or incorrectly supplied products.

3.3 Condition of returned items

Returned products must arrive at our designated address in a condition suitable for resale. We reserve the right to refuse a refund or apply a partial refund if:

• The packaging is damaged, opened or shows signs of tampering.
• The product has been used, contaminated or stored improperly.
• Essential components such as labels or leaflets are missing.

4. Products that cannot be returned

For reasons of hygiene, health protection and quality control, we cannot accept returns or provide refunds in the following cases, unless required by law:

• Products that have been opened, used or partly consumed.
• Products damaged after delivery due to incorrect storage, handling or use by the customer.
• Products returned after the applicable return period, except where they are defective.
• Products without proof of purchase or with unclear order details.

5. Defective, damaged or incorrect products

5.1 Defective or damaged upon arrival

If you receive a product that appears defective, damaged or compromised on delivery (for example broken seal, significant leakage, severe packaging damage), please contact us as soon as possible, ideally within 48 hours of receiving the shipment.

To help us investigate and resolve the issue quickly, we may ask you to provide:

• Your order number.
• Clear photos of the outer parcel and inner product packaging.
• A brief description of the problem.

Once we confirm that the product was defective or damaged at the time of delivery, we will offer, according to your preference and product availability:

• A replacement shipment at no additional cost; or
• A full or partial refund, depending on the extent of the damage.

5.2 Incorrect product or order error

If you receive the wrong product or the contents of your order are not as described in your order confirmation, contact us promptly. After verifying the error, we will provide instructions for returning the incorrect item and will send the correct product or issue a refund, as appropriate. Return shipping costs in such cases are our responsibility.

6. Return process

6.1 Requesting a return authorization

Before sending any product back, you must contact us to obtain return authorization and detailed instructions. Unauthorized returns may not be accepted or may be returned to the sender at their expense.

6.2 Packaging and shipping

When returning a product:

• Use suitable packaging to protect the item during transport.
• Include a copy of your order confirmation or invoice.
• Use a trackable shipping method and keep the tracking number as proof of dispatch.

Unless the return is due to our error (defective or incorrect item), you are responsible for the cost of return shipping and for the product until it reaches us.

7. Refunds

7.1 Assessment and approval

After we receive and inspect your returned product, we will notify you by email whether your refund has been approved or rejected, and for what reasons. If the return is approved, we will process the refund as soon as reasonably possible.

7.2 Method of refund

Refunds are usually issued using the same payment method you used for the original purchase. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

7.3 Non-refundable fees

Unless the return is due to our error or to a defective product, the following amounts are generally non-refundable:

• Original shipping costs (if any).
• Return shipping costs paid by you.
• Any customs duties, import taxes or handling fees charged by third parties.

8. Exchanges

Because of the nature of dietary supplements and our focus on quality control, we do not offer product-for-product exchanges in the traditional sense. If you wish to change your order, you may:

• Request a return for eligible unopened products; and
• Place a new order for the product you prefer.

In cases of defective or incorrect products, we may send a replacement as described above.

9. Important health and usage considerations

Individual responses to dietary supplements such as Urostal can vary. Our Return and Refund Policy does not cover situations where you personally do not obtain the desired effect or experience from using the product, as results depend on many personal and health factors. The information on our website does not replace medical advice. Always consult a qualified healthcare professional before starting any supplement, especially if you have existing medical conditions or are taking medication.

10. Contact for returns

If you have any questions about this Return and Refund Policy, or if you want to start a return or report a problem with an order, please contact us using the details provided on the Contact page of urostal.net. To help us assist you efficiently, please include your full name, order number and a clear description of your request.

11. Changes to this policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices, in our products or in legal requirements. When we modify the policy, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically before placing new orders.