Privacy Policy

Last updated: 08 April 2026

This Privacy Policy explains how Urostal Urology Center SRL ("we", "us", "our") collects, uses, stores and protects your personal data when you visit urostal.net and when you purchase our dietary supplement product Urostal. We are committed to handling your information in a lawful, fair and transparent way.

1. Who we are

Urostal Urology Center SRL is the owner and operator of the website urostal.net. Our main activity is the online sale of the dietary supplement Urostal, designed primarily to support prostate health and help relieve symptoms associated with prostate inflammation. If you have any questions about this Privacy Policy, you can contact us using the details on our Contact page.

2. What data we collect

2.1 Data you provide to us

We may collect the following categories of personal data that you provide directly:

Contact details: name, surname, email address, phone number.
Order and delivery details: billing address, shipping address, company name (if applicable), order history, payment-related information (limited to what is necessary for order identification; payment card data is processed by our payment service providers).
Communication data: messages sent via our contact form, email communications, customer support requests, feedback or product reviews.
Account details (if accounts are enabled): username, encrypted password and any preferences you choose to save.

2.2 Data collected automatically

When you visit urostal.net, we may automatically collect:

Technical data: IP address, browser type and version, device type, operating system, time zone setting.
Usage data: pages visited, time spent on pages, click paths, and other data about how you use our website.
Cookie data: information stored in cookies and similar technologies (see our Cookies section below).

2.3 Sensitive health data

Our website and product are intended for general information and for the sale of a dietary supplement, not for medical consultations. We do not intentionally collect sensitive health data (such as detailed medical history). If you choose to share health information with us in a message or review, you do so voluntarily. Please avoid sharing unnecessary personal health information.

3. Purposes and legal bases for processing

We process your personal data only when we have a valid legal basis and for specific, clear purposes.

3.1 To process and deliver your orders

We use your personal data to:

Process orders and payments.
Arrange delivery and track shipments.
Provide invoices and purchase confirmations.
Manage returns, refunds and customer support related to your orders.

Legal basis: performance of a contract and steps prior to entering into a contract.

3.2 To provide customer support

We use your contact and communication data to respond to your questions, handle complaints, and offer basic information about our product and policies.

Legal basis: performance of a contract, legitimate interests (to provide a good customer experience).

3.3 To improve our website and services

We analyze website usage data to understand how visitors use our site, identify technical issues, and improve navigation, content and security.

Legal basis: legitimate interests (to operate and improve our business and website).

3.4 Marketing communications

If you give us your consent, we may send you emails about product news, educational content related to prostate health support, special offers, or surveys. You can withdraw your consent at any time by using the unsubscribe link in our emails or contacting us.

Legal basis: your consent, or legitimate interests where permitted by applicable law (for example, for existing customers, within reasonable limits).

3.5 Legal obligations and protection of rights

We may process your data to comply with legal and tax obligations, to respond to requests from authorities, or to protect our rights (for example in case of suspected fraud or misuse of our website).

Legal basis: compliance with legal obligations, legitimate interests.

4. Cookies and similar technologies

Our website may use cookies and similar technologies to:

Enable core functions such as shopping cart and account login.
Remember your preferences (for example language selection).
Analyze how our website is used, in order to improve content and navigation.

You can control cookies through your browser settings. However, blocking certain types of cookies may affect the functionality of the site and your ability to complete purchases.

5. How we share your data

We do not sell your personal data. We may share your data with carefully selected third parties only when necessary:

Service providers: such as payment processors, IT hosting providers, email services, fulfilment and delivery companies, customer support tools and analytics services. These providers act as processors and are only allowed to process data according to our instructions.
Professional advisers: such as lawyers, accountants or auditors, when necessary for business or legal reasons.
Authorities and regulators: if required by law, court order, or to protect our legal rights.
Business transfers: if we are involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction, subject to appropriate safeguards.

6. International data transfers

Your data may be stored or processed in countries outside your country of residence, including where some of our service providers are located. When we transfer personal data, we aim to ensure an adequate level of protection, for example by using standard contractual clauses or other safeguards recognized by data protection laws.

7. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, and to comply with legal, accounting or reporting requirements. In general:

Order and invoicing data are kept for the period required by applicable tax and commercial laws.
Customer support communications are kept for a reasonable time to manage your request and for internal reference.
Marketing data is kept until you withdraw your consent or object to processing, or after a period of inactivity in line with our internal policies.

When data is no longer needed, we will delete or anonymize it in a secure manner.

8. How we protect your data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or disclosure. These measures include secure connections (HTTPS), limited access to personal data, internal procedures for handling data, and the use of reputable service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on your place of residence and applicable law, you may have some or all of the following rights:

Access: to request confirmation whether we process your personal data and to obtain a copy.
Rectification: to ask us to correct inaccurate or incomplete data.
Erasure: to request deletion of your personal data when it is no longer necessary or when processing is unlawful.
Restriction: to request limiting the processing of your data in certain circumstances.
Data portability: to receive the data you provided in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
Objection: to object to processing based on legitimate interests, including direct marketing.
Withdrawal of consent: where processing is based on consent, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

To exercise your rights, please contact us using the details on our Contact page. We may ask you to verify your identity before responding to your request.

10. Children’s privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided personal data to us, please contact us so that we can take appropriate steps.

11. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of all websites you visit.

12. No medical advice

The information on urostal.net is for general informational and educational purposes regarding dietary supplements and prostate health support. It does not constitute medical advice, diagnosis or treatment. Always consult a qualified healthcare professional for any questions about your health, medical conditions or medications. Do not disregard medical advice or delay seeking it because of information on this website.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

14. How to contact us

If you have questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact us using the contact information provided on the Contact page of urostal.net. We will do our best to respond promptly and help you in a clear and transparent manner.